Template / voice agent prompt

Voice agent prompt template

A voice agent prompt template for configuring role, tone, intake questions, escalation rules, tool usage, and post-call summaries. Built for technical founders, operators, agencies, and teams building AI voice agents.

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Template sections

Use this as a working document.

Role and tone

  • Define the business
  • Define the agent role
  • Set voice and tone
  • Specify what not to do
  • Specify when to escalate

Conversation rules

  • Ask one question at a time
  • Confirm important details
  • Handle interruptions
  • Do not invent prices or policies
  • Do not claim a booking unless tool success is confirmed

Output rules

  • Produce structured summary
  • Mark lead quality
  • Log missing information
  • Attach transcript and recording
  • Recommend next action
Copy-ready outline
Role and tone
- [ ] Define the business
- [ ] Define the agent role
- [ ] Set voice and tone
- [ ] Specify what not to do
- [ ] Specify when to escalate

Conversation rules
- [ ] Ask one question at a time
- [ ] Confirm important details
- [ ] Handle interruptions
- [ ] Do not invent prices or policies
- [ ] Do not claim a booking unless tool success is confirmed

Output rules
- [ ] Produce structured summary
- [ ] Mark lead quality
- [ ] Log missing information
- [ ] Attach transcript and recording
- [ ] Recommend next action
Next step

Turn the template into an agent workflow.

Hyper can turn this checklist into an inspectable agent workflow with instructions, tool calls, review states, transcripts, recordings when voice is involved, and operator-visible proof.

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