Implementation playbook

Plumbing emergency call playbook

For plumbing owners, dispatch managers, and operations leads. leak and drain calls are urgent. If nobody answers, the customer calls the next plumber.

Workflow

Start with the smallest workflow that can prove revenue or response-time lift.

Hyper is built for agent work that needs evidence: transcripts, recordings, tool results, assignments, and outcomes.

1. Answer emergency calls with calm triage.

Make this step explicit in the agent instructions, tool permissions, and operator review flow.

2. Capture problem type, address, water shutoff status, urgency, and callback number.

Make this step explicit in the agent instructions, tool permissions, and operator review flow.

3. Escalate active leaks and dispatch-ready jobs.

Make this step explicit in the agent instructions, tool permissions, and operator review flow.

4. Log transcript, recording, and outcome for review.

Make this step explicit in the agent instructions, tool permissions, and operator review flow.

Metrics

Track the numbers that prove it works.

emergency calls captured

jobs dispatched

average answer time

same-day appointments

lost lead reduction

Next step

Capture plumbing emergencies

Use Hyper to answer, qualify, route, book, and preserve proof for the calls and workflows your team cannot afford to lose.

Start with one agent