Implementation playbook

Leasing tour scheduling playbook

For leasing managers, property managers, and multifamily operators. tour requests disappear when availability answers are slow or inconsistent. Leasing teams need fast qualification and scheduling.

Workflow

Start with the smallest workflow that can prove revenue or response-time lift.

Hyper is built for agent work that needs evidence: transcripts, recordings, tool results, assignments, and outcomes.

1. Answer availability and tour calls.

Make this step explicit in the agent instructions, tool permissions, and operator review flow.

2. Capture unit type, budget, move-in date, pets, and preferred tour time.

Make this step explicit in the agent instructions, tool permissions, and operator review flow.

3. Route urgent leasing questions and create follow-up tasks.

Make this step explicit in the agent instructions, tool permissions, and operator review flow.

4. Track tours booked and source performance.

Make this step explicit in the agent instructions, tool permissions, and operator review flow.

Metrics

Track the numbers that prove it works.

tour requests answered

tours booked

lead response time

qualification completion

follow-up completion

Next step

Book more tours

Use Hyper to answer, qualify, route, book, and preserve proof for the calls and workflows your team cannot afford to lose.

Start with one agent