Template / AI receptionist

AI receptionist script template

A starting script template for an AI receptionist that answers calls, qualifies intent, routes urgency, and creates a clean call record. Built for front desk teams, local service businesses, clinics, medspas, and law firms.

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Template sections

Use this as a working document.

Opening

  • Thank the caller
  • State the business name
  • Ask how you can help
  • Confirm the caller name
  • Confirm the best callback number

Qualification

  • Ask reason for call
  • Ask urgency
  • Ask preferred appointment or callback time
  • Ask required service or case details
  • Confirm next step

Close

  • Summarize what was captured
  • Set expectation for follow-up
  • Escalate when urgent
  • Avoid claims without tool success
  • Save transcript and recording
Copy-ready outline
Opening
- [ ] Thank the caller
- [ ] State the business name
- [ ] Ask how you can help
- [ ] Confirm the caller name
- [ ] Confirm the best callback number

Qualification
- [ ] Ask reason for call
- [ ] Ask urgency
- [ ] Ask preferred appointment or callback time
- [ ] Ask required service or case details
- [ ] Confirm next step

Close
- [ ] Summarize what was captured
- [ ] Set expectation for follow-up
- [ ] Escalate when urgent
- [ ] Avoid claims without tool success
- [ ] Save transcript and recording
Next step

Turn the template into an agent workflow.

Hyper can turn this checklist into an inspectable agent workflow with instructions, tool calls, review states, transcripts, recordings when voice is involved, and operator-visible proof.

Start with Hyper